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Return and Exchange Policy

All supplies made through our platform are conducted in a business-to-business (B2B) format and are governed by the provisions of the Turkish Commercial Code (TTK). The return and exchange policy is regulated by commercial cooperation terms and is not subject to consumer protection laws.

RETURN AND EXCHANGE POLICY

1.1. The Buyer has no right to return or exchange purchased goods. The parties acknowledge that consumer protection laws do not apply due to the B2B nature of this agreement.

1.2. Only manufacturing defects that are clearly documented and visually proven (via photo/video) and accepted by the Seller may be considered for replacement.

1.3. Even in such cases, return or exchange is only possible under the following conditions:

  • The Buyer delivers the product in person to the Seller in Turkey; or
  • The product is delivered by a third party located in Turkey, with prior approval from the Seller.

1.4. The Seller is not responsible for damages occurring during transport. All products undergo quality control before dispatch, and photo/video records are shared with the Buyer.

DISPUTE RESOLUTION

2.1. All disputes arising from this agreement shall be resolved amicably through good faith negotiations.

2.2. In case of unresolved disputes, the competent courts and enforcement offices of Antalya, Turkey shall have exclusive jurisdiction.

2.3. This agreement is subject to the laws of the Republic of Turkey, particularly the Turkish Commercial Code.

OTHER PROVISIONS

3.1. The Buyer confirms they have reviewed and approved the visuals and specifications of the products prior to placing the order.

3.2. This agreement may be approved or signed electronically.

3.3. This agreement has been prepared to document the commercial understanding between the parties.

The full supply agreement is available upon request.